Delta is finally starting emerging from chaos. Why didn’t it learn from Southwest’s meltdown?
It’s a familiar tale in the aviation industry: A black swan event hits all airlines causing massive flight cancellations. But as many begin to recover, one airline emerges as a problem – unable to get it together to the detriment of its customers and employees. It’s a familiar tale in the aviation industry: A black swan event hits all airlines causing massive flight cancellations. But as many begin to recover, […]