‘Heartless and Dangerous’: Slashing of VA call centers part of aggressive layoff plan

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle the calls are set to be laid off, according to multiple sources familiar with the plans for cutbacks at the Department of Veterans Affairs.

​ The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle the calls are set to be laid off, according to multiple sources familiar with the plans for cutbacks at the Department of Veterans Affairs. Read More Breaking News, Latest News and Videos | CNN