Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of eight minutes to speak to an agent on the phone in July.

​ As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of eight minutes to speak to an agent on the phone in July. Read More Breaking News, Latest News and Videos | CNN